Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
It is the sole responsibility of the purchaser to check sizes/ sizing guidance and description of the product before purchasing. As stated in the product description, each blouse may show differences in the fabric pattern to what is shown online, this is to reduce fabric wastage and to support sustainability. This cannot be used as a reason to return the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, no makeup marks and in its original packaging.
To start a return/exchange, you can contact us at contact@harrietthorntonclothing.com
Please use the subject line "I would like to return/exchange my blouse" and we will send you information on how to return/exchange you blouse. Please include your order number and reason for your return.
Exchanges
NOTE: We are a small business and only hold a small amount of stock for exchanges. Exchanges are subject to stock availability. We recommend emailing us as soon as possible to secure your size. If we are unable to fulfil your size request then we will aim to send your alternative size in our next restock. This may take up to 8 weeks due to manufacturing times.
If you would like to return/exchange an item please NOTE that you are expected to pay the return postage fee provided by a trusted postal service and make the return postage arrangements. We recommend that you use a tracked service such as Royal Mail, to ensure that we receive your parcel safely and process a return/exchange as soon as possible if eligible.
After your return has been posted back to us, responsibility for the parcel lies with the customer. Please keep your tracking receipt, as any delivery issues must be resolved directly with your courier by you and we do not take any responsibility for any losses, delay or damage.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.
You can always contact us for any return/exchange question at contact@harrietthorntonclothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@harrietthorntonclothing.com.